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Terms and Condition

By purchasing products from Toy Genius Limited (“Toy Genius”, “we”, “us”, “our”) or using this website, the purchaser (the “Customer”, “you”, “your”), agrees to the following terms and conditions of sale (the “Terms”).

Delivery Policy :

All orders will be shipped via air mail with tracking service to the address you give in your order, the address must be your place of residence or that of any other individual of your choice.

To ensure the delivery can be made, you should ensure to have provided complete and accurate information concerning the delivery address (such as, road number, building number, staircase number, access codes, names and/or interphone numbers, etc.). Inaccurate information may result in longer delivery times or re-shipments and Toy Genius will not be responsible.

If a product is found to be mis-addressed by Toy Genius then Toy Genius will be responsible for the re-delivery, replacement or refunding of the product or other agreed procedure. If the Customer is found to have given an incorrect or insufficient address, then Toy Genius will not refund or resend the product and all responsibility for correcting delivery will be borne by the customer.

The full value of the item(s) will be declared on the customs form.

In stock item(s) will be processed and shipped within 24 hours of the time the order is placed except for specified situation.

Customer will be notified immediately for any circumstances regarding any delay of shipping.

Toy Genius Limited will not be responsible for delay due to external causes.

The customer is the importer and will be responsible for all customs import duties and sales tax charges. These charges vary in each country and please contact your local customs office for more information on what import duties or sales taxes may be imposed.

Toy Genius Limited will not be responsible for lost packages, please contact us ( info@toy-genius.com )  regarding missing or lost order and we will review it on case by case basis.

If customer order multiple items that have different ship dates, all of your items will be held until they have all arrived and will be delivered at once.

Toy Genius Limited reserves the right to final decision for dispute.

Returns & Replacements Policy

Returns or exchange is not accepted.

Please contact Toy Genius Limited if you need more information.

In case of damaged delivery (already opened, missing product…), customer is due to notify the transport service and us, by any means, its refusal of the product within 5 days following the delivery.

Customers will have (5) business days from the received date of item(s) to contact us via email regarding products with defects, Toy Genius will delivery a replacement and to cover all shipping fees to and from our warehouse. Defective items may only be exchanged to the same item.

If customers exceeds the 5 day policy, after the item(s) was received and to notify Toy Genius Limited about any defects on the product(s), Toy Genius Limited will no longer responsible for the product.

Toy Genius Limited will not be responsible for any replacement and refund to false report.

Toy Genius Limited reserves the right to final decision for dispute.

Pre-Order Policy

Refund or cancellation for pre-order item is not accepted.
For the Pre-Order item, the final product may vary from the pictured item.
Expected shipping date is estimated and is subject to change.
Pre-order items will be shipped out within (5) business days after items have arrived from the vendor.
The full payment amount of the pre-order item will be paid when you’re checking out.
If customer order pre-order items together with in-stock item, all of your items will be held until they have all arrived and will be delivered at once. Or you can order separately to receive in-stock items first.

Privacy & Security Policy

Toy Genius Limited will not sell, share, or rent this information to any outside parties, except as outlined in this policy.

Information from our customers is collected in order to process orders and better serve the customer with related information, such as order confirmations and order status updates and so-forth.

Information collected includes customer’s name, shipping address, telephone numbers, e-mail address, and payment information such as credit card number and billing address.

Customers are also required to submit a username and password of his/her choice for accessing to your account information.

Please DO NOT share the username and password with anyone and keep it confidential.

Pricing and Availability Policy

We try to ensure that all details, description and prices which shows on this website are accurate, however, errors may occur.

If any error in the price of any goods is spotted which the customer have ordered, the customer will be informed as soon as possible and the option of reconfirming the order at the correct price or cancelling it will be given. If we are unable to contact the customer within 5 working days, we will consider the transaction completed.

Delivery costs will be charged as flat rate. The additional charges are clearly displayed in “Shipping” and included in the “Total”.

Payment Policy

A standard authorization check on customer’s payment card ( for credit card user ) will be carried on upon receiving your order to ensure there are sufficient funds for the transaction.

Customer’s card will be debited upon authorisation.

The money received from customer’s payment card will be considered as the deposit against the value of the goods the customer wish to purchase.

Once the goods have been dispatched and confirmation email has been sent, the money paid as a deposit will be used as consideration for the value of goods the customer have purchased as listed in the confirmation email.

Copyright & Trademarks Policy

Customer agrees that the content you access, view or download on this site and the software used to create it, remains the property of Toy Genius Limited and including but not limited to Copyright and Trademark laws. You agree not to modify or alter such content in any way, or make it available to any third parties or for any other commercial use.

Complaints

Complaints handling procedure will be operated which we will response fast and to resolve disputes, please let us know if you have any comments or comment.

Disclaimer

When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer.

The information on this website is provided “as is” and for general information only. Toy Genius has provided this information for the benefit of users and with reasonable care. However, errors and omissions in this website and the information on it may occur from time to time and Toy Genius does not guarantee that the website will always operate or be error free.

Accordingly,Toy Genius does not accept any liability for the use of or inability to use this site, or for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this web site.

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